Cove and RapidSOS partnership benefits home security industry

Thursday, July 9, 2020

NEW YORK, NY—Utah-based, DIY security company, Cove, offering premium home security and now certified as RapidSOS Ready, is capable of sending life-saving, home-security data directly to 911 centers to empower the fastest, most effective emergency response, as opposed to verbally relaying all critical information from the monitoring center to 911 centers. Noted in the announcement, according to 911 dispatchers this could save three to four minutes in the emergency response process and eliminate errors from the verbal relay of information. 

“Improving the safety of our customers is at the core of everything we do at Cove,” Robert Shelley, president of Cove, said. “We are excited to partner with RapidSOS to decrease dispatch times and provide critical information to 911 to assist our customers in their times of need.” 

Some home security systems rely on an outdated model where third-party call centers must verbally communicate all critical information and what’s happening during an emergency to 911. With this information gap and limited data flow, 911 personnel are unable to immediately know if the incident is real to dispatch appropriate resources as efficiently as possible. This can result in delayed dispatch time, insufficient use of resources and tragic outcomes. 

“Every year we deal with thousands of home alarms, and very few come into the 911 center with the best information we need to determine an appropriate response,” Captain Scott Brillman, Baltimore’s 911 director said. “Now that Cove is leveraging the RapidSOS platform, our 911 dispatchers will have access to time-sensitive information that can immediately show key information about the incident, and provide critical details so that first responders can respond faster and more efficiently.” 

RapidSOS’s emergency response data platform was built in partnership with public safety, and securely and automatically links life-saving data from connected devices, apps and profiles directly to over 4,700 emergency communications centers nationwide, at no cost to public safety. 

“First responders do extraordinary work managing over 150 million emergencies annually across the United States,” Michael Martin, RapidSOS CEO said. “We are excited to partner with the public safety community and Cove to ensure that critical, life-saving data is at the fingertips of first responders for any in-home emergency.”