Dynamark rolls out interactive chat platform

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Friday, August 14, 2020

HAGERSTOWN, Md.—Dynamark Monitoring, Inc. launched Instant Connect platform, their newest solution in a growing lineup of features and an intuitive, user-friendly way for customers to interact with their alarm. Customers can group chat with their entire contact list, cancel or verify alarms, and even request service, all without the need to download an app. 

“Our goal was to create a very intuitive interface that really improved and modernized the customer experience,” Trey Alter, president and CEO of Dynamark said in the announcement. 

The company understands the smart phone and has become embedded into everyone’s lifestyle, and texting is the primary communication preference of consumers. Recent statistics show that customers spend an average of three hours per day on their phones, and yet incoming calls are rejected at an alarming 71 percent rate. 

Instant Connect also allows customers to immediately seek emergency assistance with the push of a button in an emergency situation. With features like customized branding, ease of use, no app required and no additionally monthly fees to dealers, this technology has become a huge hit with them.

“My dealers have told me that faster notifications will be a huge advantage for them to give their customers a better end-user experience,” Rich Cowan, one of Dynamark’s regional vice presidents said. 

Further, Instant Connect modernizes the alarm handling experience by reducing false alarms, increasing customer engagement and lowering customer attrition.

“At Dynamark we are always innovating, improving and searching for ways to better protect families and property,” Alter said. “Preserving and protecting our public safety resources needs to be a top priority for all of us. Our first responders provide critical lifesaving services when we need them most, and it’s up to us to help be good stewards of their time. Reducing false alarms is just one way we can help.”