Another Five Diamond central steps up

5diaapd1 My colleague Martha forwarded on an email to me about one of her resi companies achieving Five Diamond status at their central station. Utah-based APX Alarm announced the news April 26 that their first center (they recently opened another one at their corporate headquarters in Provo, Utah) in St. Paul, Minn. had gotten the Five Diamond certification. From their press release:
PROVO, Utah—APX Alarm Security Solutions, one of the nation’s largest residential security companies, announced April 26 that it had received the Central Station Alarm Association’s Five Diamond Certification for its St. Paul, Minn. central monitoring station. The certification recognizes that 100 percent of the operators at the St. Paul monitoring station have achieved proficiency and certification by passing the CSAA On-Line Operator Training Course. This course covers all phases of central station communications with customers, law enforcement, fire and emergency services. This critical area of communications is the life-saving link between the residential customers and emergency personnel in local areas. “We take great pride in providing an exceptional customer service experience. Our response time to an alarm event is one of the fastest in the residential security industry and we take response times extremely seriously,” Lindsay Grauling, APX Alarm vice president of operations said. “This certification signifies our resolve to provide our customers with the security and peace of mind that we are there for them in time of need.”
I took the CSAA On-Line Operator Training Course last year. It was quite an experience. The course, which costs $180 (CSAA member companies receive a 30 percent discount on all purchases. Go to the member area of CSAA's site to obtain a discount code to use when purchasing this course), can be demoed for free. CSAA director of marketing and communications Celia Besore said Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100 percent quality operator training. "Whether a small company or a large one, these [Five Diamond] companies are committed to being engaged and active. We believe their engagement exposes them to the best ideas in the industry and makes them better each day," Besore said. "In addition, being able to have a certification that speaks of their commitments to the highest standards gives them additional 'bragging' rights." As per the comment below, I decided to track down the list of Five Diamond Centrals, available at CSAA's site. Here they are:
List of Five Diamond Central Stations We are pleased to present the following list of central stations that are committed to the highest training standards (in order of receiving the designation). For detailed contact information about these companies, please visit the online Membership Directory. Acadian Command Central (since 05/2009) Baton Rouge, LA Acadian on Watch (since 01/2005) Lafayette, LA Ackerman Security Systems (since 09/2008) Atlanta, GA ADS Security (since 09/2003) Nashville, TN Affiliated Central Inc. (since 09/2005) Brooklyn, NY Alarm Center, Inc. (since 04/2007) Lacey, Washington Alarm Central LLC (since 03/2006) Kansas City, MO Alarm Detection Systems (since 08/2003) Aurora, IL Alarm Monitoring Services (since 06/2008) Monroe, LA Alarmco, Inc. (since 07/2008) Boise, ID Alarmco, Inc. (since 06/2006) Las Vegas, NV Alarm Tech Central Services (since 12/ 2009) Islandia, NY Alert Alarm of Hawaii (since 09/2004) Honolulu, HI All-Guard/Grand Central Station (since 11/2008) Hayward, CA Allstate Security Industries, Inc. (since 09/2006) Amarillo, TX American Alarm and Communications, Inc. (since 04/2004) Arlington, MA American Burglary & Fire, Inc. (since 11/2005) Fenton, MO Amherst Alarm Inc. (since 03/2004) Amherst, NY 14221 APS Security Ltd. (since 09/2005) Vancouver, B.C. Canada APX Alarm Security Solutions (Since 04/2010) South St. Paul, MN ASG Security (since 07/2009) McAllen, TX Atlantic Coast Alarm (12/2009) Mays Landing, NJ Atlas Security Services (since 03/2005) Springfield, MO AvantGuard Monitoring Centers (since 01/2007) Ogden, UT Barcom, Inc. (since 11/2007) Swansea, IL Bay Alarm Company (since 01/2006) Pacheco, CA Centerpoint Technologies (since 06/2006) St. Louis, MO Centra-Larm Monitoring (since 06/2009) Manchester, NH CenturyTel Security (since 02/2005) Monroe, LA Checkpoint Systems (02/2010) Chanhassen, MN Cincinnati Bell/Complete Protection (since 11/2008) Cincinnati, OH CPI Security Systems (since 08/2009) Charlotte, NC Commercial Instrument & Alarm Systems (since 10/2008) Fishkill, NY ComSouth Monitoring Services (since 09/2009) Hawkinsville, GA C.O.P.S. Monitoring (since 02/2008) Scottsdale, Arizona Counterforce USA (since 07/2006) Houston, TX Devcon Security Services (since 12/2008) Hollywood, FL DGA Security Systems (since 02/2005) New York, NY Diebold, Inc. (since 12/2003) Honolulu, HI Diebold, Inc. (since 11/2003) Uniontown, OH DMC Security Services, Inc. (since 09/2005) Midlothian, IL Doyle Security Systems, Inc. (since 02/2004) Rochester, NY E & J Gallo Winery (since 10/2004) Modesto, CA Electronic Security Corp. of America Security Alarm Corporation (since 05/2009) Woodlyn, PA Electronix Systems Central Station Alarms, Inc. (since 06/2005) Huntington Station, NY Engineered Protection Systems (since 06/2004) Grand Rapids, MI F. E. Moran, Inc. Alarm and Monitoring Services (since 12/2006) Champaign, IL Federal Response Center (since 01/2006) Springfield, MO Fifth Third Bank (since 10/2004) Cincinnati, OH Fire Monitoring of Canada (since 05/2009) St. Catharines, Ontario First Alarm (since 12/2007) Aptos, CA Fleenor Security Systems (since 07/2006) Knoxville, TN Gillmore Security Systems (since 01/2009) Cleveland, OH G4S Monitoring & Data Center (since 11/2009) Burlington, MA Guardian Protection Services, Inc. (since 09/2006) Warrendale, PA Interface Security Systems (since 08/2004) Earth City, MO InterTECH Security,LLC (since 02/2008) Warrendale, PA Island Electronics Security & Monitoring, Ltd. (since 10/2006) Georgetown, Grand Cayman, BWI iWatch Communications, Inc. (since 01/2008) Beaverton, OR 97005 LifeStation (since 02/2007) Brooklyn, NY Lowitt Alarms – Metrodial (since 11/2004) Hicksville, NY Marlin Central Monitoring (since 09/2009) Kissimmee, FL Matson Alarm (since 06/2008) Fresno, CA Merchants Burglar Alarm Systems (since 11/2007) Wallington, NJ Microsoft Global Security (since 03/2008) Redmond WA Monitoring America Alarm Co-Op (since 02/2009) Tulsa, OK Monitoring Partners (since 04/2009) Delray Beach, FL Monitronics International (since 02/2005) Dallas, TX Mutual Central Station Alarm Services (since 05/2009) New York, NY New York Merchants Protective Co., Inc. (since 04/2007) Freeport, NY NEXgeneration Central (since 07/2009) Providence, RI Pacific Alarm Systems, Inc. (since 05/2009) Culver City, CA Paladin Security Group, Ltd. (since 04/2008) British Columbia, Canada Panhandle Alarm & Telephone Co. (since 10/2008) Pensacola, FL Peak Alarm (since 02/2006) Salt Lake City , UT Per Mar Security Services (since 06/2005) Davenport, IA The Protection Bureau (since 11/2007) Exton, PA Quick Response Monitoring Alarm Center (since 10/2005) Cleveland, OH Reliance Protectron (since 03/10) St Leonard, Quebec, CANADA Reliance Protectron (Since04/2010) Ottawa, Ontario, CANADA RFI Security (since 10/2006) San Jose CA Rocky Mountain Security Services, Inc. (Integrated Systems, Inc.) (since 12/2006) Denver, CO Safe Systems (since 08/2004) Boulder, CO SDA Security Systems, Inc. (since 11/2005) San Diego, CA Sebastian Corp. (since 12/2008) Kerman, CA Security Equipment, Inc. (SEI) (since 06/2004) Omaha, NE Security Partners, llc (since 05/2007) Lancaster, PA SentryWatch (since 02/2008) Greensboro, NC Siemens Industry, Inc. (since 03/2004) Irving, TX State Farm Insurance (since 03/2004) Bloomington, IL 61791 Superior Central Station (since 06/2007) McAllen, Texas Supreme Security Systems Inc. (since 12/2004) Union, NJ SVI Systems, Inc. (since 05/2009) Stuart, FL Texana Security LLC (since 12/2008) San Angelo, TX Thrivent Financial for Lutherans-Appleton, WI (since 09/2005) Appleton, WI Thrivent Financial for Lutherans-Minneapolis, MN (since 08/2008) Minneapolis, MN TnT Security Services L.L.C. (since 10/2006) Tulsa, OK Trans-Alarm, Inc. (since 04/2007) Burnsville, MN United Central Control (since 07/2004) San Antonio, TX United Monitoring Services, Inc. (since 04/2004) Columbus, GA Universal Atlantic Systems, Inc. (since 03/2004) Broomall, PA Vector Security, Eastern District (since 08/2003) Plymouth Meeting, PA Vector Security - South Central Station (since 03/2006) Richmond, VA Vector Security, Western District (since 08/2003) Pittsburgh, PA VRI, Inc. (since 04/2006) Dayton, OH Washington Alarm, Inc. (since 12/2006) Seattle, WA Wayne Alarm Systems (since 12/2003) Lynn, MA Wegmans Food Market Inc. (since 04/2008) Rochester, NY WH International Response (since 12/2004) Rockford, MN WM Security Services, Inc. (since 02/2008) Houston, TX 77032


Since there are fewer than 100, could you blog a list?

I'll send out a request to CSAA. Thanks for the suggestion!

Pardon me for being controversial but...

I'm curious CSAA.... when going through the certification process, do you deduct points, or award extra ponts for the methods that companies use to "attract" subscribers?

I suggest that you use some of the money you earned from the Apx certification to setup a help line to council victims of the door knockers that are traumatised on their own doorstep.

As for the damage caused to the rest of us trying to earn a living in the security industry, I guess we'll have to earn our "bragging rights" rather than pay for them.

A sad day for the CSAA.

apx csaa certified? looks like brinks and protection one aren't the only things money can buy.

[...] after receiving a few CSAA-directed comments of a bilious nature after I posted my APX gets Five Diamond certified blog post, I decided to consolidate said comments and rebuttals from the CSAA here for all [...]

[...] APX on April 26 also announced its St. Paul monitoring center had recently achieved CSAA Five Diamond certification. Grauling said APX was in the process of working toward Five Diamond certification for the Provo [...]