Picture the perfect world for a monitoring manager: Every dispatcher takes every call efficiently and professionally, with no need for motivation beyond a paycheck and the satisfaction of a job well done.
VIENNA, Va.—Ed Bonifas, immediate past president of the Central Station Alarm Association, recently received the 2012 Stanley C. Lott Award, the group’s top honor. Bud Wulforst, a past president of the CSAA, received the President’s Award.
That was the message today from Telguard’s Shawn Welsh, who notified CSAA members via the group’s ACCENT email service that AT&T has begun to pull the shade on Arizona’s Pinal and Gila counties.
NASHVILLE, Tenn.—ADS Security announced today it has acquired the accounts and related assets of Golden Triangle Security Alliance in Columbus, Miss., according to a company statement.
ROMEOVILLE, Ill., and LAS VEGAS—Protection 1 officially introduced I-View Now, its new cloud-based video verification service, a few weeks ago at ASIS. But Pro 1’s Don Young is so convinced that it’s going to be a winner, he’s planning to expand the offer to include hosted video by the end of the year.
YARMOUTH, Maine—A conversation at the 2012 Electronic Security Expo in Nashville reminded Ron Walters just how far the alarm industry has to go on the home front to reduce false dispatches.
What are central stations doing to keep up with times—and the competition—when it comes to technology, reducing false alarms and other issues of importance to the industry?
The Central Station Alarm Association would like to know.
SAN JOSE, Calif.—Mary Jensby, formerly central station and data entry director for Monitronics, has been named call center director at RFI Communications & Security Systems, an integration and monitoring company based here.
You don’t have to look very hard to find an alarm company that isn’t keeping pace with technology. It can be difficult to stay on top of the latest and greatest, and some people are reluctant—or even defiant—when it comes to saying goodbye to the tried and true in favor of the Next Big Thing.
